Terms of Purchase - Felgeo.pl

Amendment to the RULES AND REGULATIONS dated April 3, 2026

RULES AND REGULATIONS

Glossary  

1. Seller - FELGEO.PL sp. z o.o. sp. k., ul. Wyszyńskiego 34b, 66-470 Kostrzyn nad Odrą, NIP 599-303-40-46, REGON 080223491, KRS 0000690873, hotline: +48 957521990,
   e-mail:sklep@felgeo.pl
2. Store – the website www.felgeo.pl through which the Buyer may make purchases
3. Buyer – any entity placing an Order in the Store after accepting the terms and conditions.
4. Consumer – a Buyer who is a natural person performing a legal transaction (a sales contract via the Store) not directly related to their business or professional activity (Article 22¹ of the Civil Code).
5. Sole Proprietor – a natural person entering into a contract directly related to their business activity, where the content of such contract indicates that it does not have a professional nature for that person, resulting in particular from the subject of their business activity, as disclosed pursuant to the provisions on the Central Register and Information on Economic Activity (this definition applies to contracts concluded on or after January 1, 2021).
6. Terms and Conditions – these Terms and Conditions.
7. Goods – movable property available for sale in the Store.
8. Order – a declaration of intent by the Buyer, aimed directly at concluding a distance sales contract for Goods via the Store, specifying at least the type and quantity of Goods.  
9. KSeF – National e-Invoice System, an ICT system operated by the Ministry of Finance, used for issuing, sending, and receiving structured invoices.  
10. Structured Invoice – an invoice issued using KSeF in XML format, assigned a unique identification number.  

General Provisions 

1. These Terms and Conditions set forth the general rules for making purchases (performance of the sales contract) on the Store’s website
2. The subject of the sale are the Goods listed on the Store’s website.
3. To place an Order on the Store’s website, you must have devices enabling internet access, an email address, and a web browser. 

Quality of Goods 

1. All goods sold by the Felgeo.pl Online Store are new, in perfect condition, and come with a full manufacturer’s warranty.
2. Exceptions may apply to goods listed under the “Sale” option. If the sale is due to a product characteristic, that characteristic will be specified in the product description.
3. In accordance with Polish Standard PN-C-94300-7:1997 ("TYRES - Packaging, Storage, and Transport"). Tires are considered to be in full working order if they are no older than 36 months from the date of manufacture.
4. All products presented in the store have a gross price listed in the product description (including applicable VAT).

Placing Orders

1. Orders can be placed in the following ways:
   through the Store by filling out the interactive form;
   by phone at: +48 95 752 1990;
   by email (adres:sklep@felgeo.pl).
2. To place an order, add the selected item to the cart and follow the on-screen instructions.
3. After placing the order, the buyer receives an email confirming the order with the Seller.
4. If any discrepancies are found in the information provided, the Seller asks that you contact them.
5. The Buyer may modify the contents of the Order by contacting the Seller until the Order has been forwarded for processing.
6. For certain less popular items or those ordered specifically at the Buyer’s request, we reserve the right to request an advance payment or prepayment from the Buyer

Delivery Methods 

1. Packages are delivered via UPS, DPD, InPost, and Poczta Polska.
2. The Buyer may pick up the purchased Goods at the Seller’s premises.
3. The delivery cost applicable within Poland is always listed with each product.
4. The Buyer covers the delivery cost. 

Payment Methods

1. Payment before shipment via bank transfer
2. Cash on delivery
3. Cash at the Seller’s premises
4. Via PayU or Przelewy24 payment gateways 

Order Processing 

1. When placing an order, the Buyer is required to provide accurate and current contact information.
2. The Buyer can track and check the status of their order on the Store’s website.
3. The Seller delivers the Goods via UPS courier and Poczta Polska.
4. An appropriate sales document is issued for the purchase of Goods or Services:
   1. For Consumers (B2C) in Poland: The default sales document is a fiscal receipt. An invoice is issued only upon the Consumer’s explicit request. This invoice is sent as a PDF file to the email address provided. The Seller reserves the right to voluntarily issue consumer invoices in the KSeF system—in such cases, the Consumer receives a visual representation of the e-invoice (PDF) with the required QR code.
   2. For Businesses (B2B) in Poland: In accordance with applicable regulations, structured invoices are issued mandatorily and made available exclusively in the National e-Invoice System (KSeF). The Seller sends a preview of the invoice in a PDF file with a QR code to the Business’s email address. This document is for reference only. The invoice is considered issued and delivered upon the assignment of its number in the KSeF.
   3. For international Buyers (Intra-Community Supply of Goods, Export – B2B and B2C transactions): Sales documents are issued in Poland. The international Buyer receives the invoice in electronic form (PDF file) via email. To the extent that Polish regulations require this transaction to be processed in KSeF, the sent PDF file serves as a visualization of the e-invoice and contains a QR code. The foreign Buyer is not required to have access to the Polish KSeF system.

Inspection of the shipment’s contents by the Buyer

If the Buyer determines that the shipment has been damaged during transport, the Seller recommends drafting a damage report in the presence of the courier and notifying the Seller of this. In case of difficulties with drafting the damage report, it is recommended to record the personal details of the employee of the delivery company and provide this information to the Seller. 

Return (Withdrawal from the Contract)

1. A Buyer who is a Consumer may withdraw from the contract for the sale of Goods purchased from the Seller without giving any reason, by submitting a statement of withdrawal from the distance contract within 14 days from the date of receipt of the goods.
2. A template for the statement of withdrawal from the contract is available for download on the website www.uokik.gov.pl/wzory_pism.php; you may also use the form created by the Seller
   CLICK(.PDF)
   CLICK(.DOC)
3. In the event of withdrawal from the contract without giving a reason, the Buyer who is a Consumer is obligated to return the purchased Goods no later than 14 days from the date of withdrawal from the contract.
4. In the event of withdrawal from a contract for which the Seller has not offered to collect the item from the Consumer, the Seller may withhold the refund of payments received from the Consumer until the item is received back or the Consumer provides proof of its return, whichever occurs first.
5. The cost of returning the Goods shall be borne by the Consumer.
6. Payments will be refunded by the Seller within 14 days of receiving the notice of withdrawal from the contract.
7. Payments will be refunded using the same method the Buyer used, unless the Buyer has agreed to receive the refund in another form that does not involve additional costs.
8. A Buyer who is not a consumer does not have the right to withdraw from the contract. For such Buyers, the rules governing withdrawal from the contract are set forth in the Civil Code.
9. The consumer is liable to the Seller for any reduction in the value of the item resulting from improper use. The consumer has the right to examine the nature, characteristics, and functioning of the goods in the same manner as they would in a physical store. However, the consumer may not use the item without restriction. If they do so, the Seller has the right to charge them additional costs due to the reduction in the value of the goods.
10. The Consumer is not entitled to withdraw from the contract without giving a reason in the cases specified in applicable regulations, namely with respect to:
    a) the provision of services, if the merchant has fully performed the service with the Consumer’s express consent, and the Consumer was informed prior to the commencement of the service that they would lose the right to withdraw from the contract once the merchant had fulfilled the service;
    b) where the subject of the service is a non-prefabricated item, manufactured according to the consumer’s specifications or intended to satisfy their individual needs;
    c) where the subject of the service is an item that deteriorates rapidly or has a short shelf life;
    d) where the subject of the service is an item delivered in sealed packaging that cannot be returned after opening for health protection or hygiene reasons, if the packaging was opened after delivery;
    e) where the subject of the service consists of goods which, after delivery, due to their nature, are inseparably combined with other goods.
11. Rules for documenting returns and corrections:
    1. In B2B transactions: Corrective invoices are issued exclusively in the KSeF system. The moment of delivery and acceptance of the terms of the correction is the date on which it is assigned an identification number in KSeF. The requirement for the Buyer to separately confirm receipt of the corrective invoice is waived. Corrective notes are not used in the KSeF system.
    2. For Consumers (B2C) – when the sales document was a receipt: In accordance with tax law, in the event of a return of Goods or an accepted complaint, the Seller makes an entry in the internal returns register. The Consumer’s inclusion of the original fiscal receipt facilitates and expedites the procedure, but it is not a prerequisite for a return—it is sufficient to provide any other proof of purchase (e.g., transfer confirmation, order number, confirmation email).
    3. For Consumers (B2C) – when an invoice was requested (other than KSeF) If an invoice was issued for the order at the Consumer’s request, the Seller will issue a corrected invoice in the event of a return or complaint. This document will be sent as an electronic file (PDF) to the Consumer’s email address. Submission of a statement of withdrawal from the contract, a complaint regarding non-conformity of the goods with the contract, a warranty claim, and a refund (including a partial refund), price reduction, or replacement of the goods by the Seller constitute fulfillment of the conditions for the correction. Consequently, there is no need for the Consumer to provide separate, additional confirmation of receipt of the corrective invoice (e.g., by replying with the word “CONFIRM”).
12. The provisions of this section also apply to individual entrepreneurs.
    
    

Complaints Regarding Goods (effective as of January 1, 2023)

1. The Seller is liable to the Buyer for defects in the sold item and for the Goods’ non-conformity with the contract pursuant to applicable law—in particular pursuant to the Civil Code and the Consumer Rights Act:
   a) For complaints regarding contracts concluded by December 31, 2022, submitted by a Consumer and a Privileged Entrepreneur, the provisions of the Civil Code, Articles 556–576, shall apply in their current wording until December 31, 2022, regarding the Seller’s liability to the Buyer as described in Book Three, Title XI, Chapter II, “Warranty for Defects”;
   b) For complaints regarding contracts concluded on or after January 1, 2023, filed by a Consumer or a Privileged Entrepreneur, the provisions of the Consumer Rights Act, as amended and in the version effective as of January 1, 2023, shall apply, in particular Articles 43a–43g. These provisions specify, in particular, the basis and scope of the Seller’s liability toward the Consumer in the event of non-conformity of the Goods with the sales contract;
   c) For complaints filed by other business entities, regardless of the date of the contract’s conclusion, the provisions of the Civil Code regarding the Seller’s liability toward the Buyer, as described in Book Three, Title XI, Section II, “Warranty for Defects,” shall apply.
2. Complaints regarding the non-conformity of the Goods with the sales contract may be submitted in any form. The Seller recommends submitting complaints in writing to the following address:
   FELGEO.PL,
   ul. Wyszyńskiego 34B,
   66-470 Kostrzyn nad Odrą,
   or via email to: reklamacja@felgeo.pl in descriptive form or using the following complaint form:
   CLICK(.PDF)
   CLICK(.DOC)
3. Upon prior agreement with the Seller, the Buyer may send the goods subject to complaint via a courier service arranged by the Seller. 

Out-of-court complaint resolution and claim enforcement

1. The Seller informs that a Customer who is a consumer has the option to use out-of-court complaint resolution and claim enforcement procedures.
2. The provisions of this paragraph concerning consumers apply accordingly to a natural person entering into a contract directly related to their business activity, where the content of such a contract indicates that it is not of a professional nature for that person, as evidenced in particular by the nature of their business activity, made available pursuant to the provisions on the Central Register and Information on Economic Activity.
3. A consumer (including the person referred to in paragraph 2) may, in particular, avail themselves of the following options:
   • Domestic assistance (Poland):
     • Request for dispute resolution by the Permanent Consumer Arbitration Court (uokik.gov.pl/stale-sady-polubowne).
     • Mediation conducted by the Provincial Inspectorates of Trade Inspection (https://uokik.gov.pl/kontakt-inspekcja-handlowa).
     • Free assistance from the district (municipal) consumer ombudsman.
   • Cross-border assistance (EU and EEA):
     • Support from the European Consumer Centres Network (ECC-Net) in the event of disputes with a business from another Member State. Form available at: eccnet.eu or for residents of Poland: konsument.gov.pl.
4. Due to the closure of the EU ODR platform in July 2025, all reports regarding online disputes should be directed directly to the Seller at: administracja@felgeo.pl or to the authorities indicated in section 3.
5. Detailed information on ADR procedures and a search engine for authorized entities can be found at: https://uokik.gov.pl/pomoc-dla-konsumentow .

Warranty

1. For Goods covered by a warranty, claims under the warranty should be directed directly to the Seller.
2. A Buyer filing a warranty claim shall deliver the goods at the guarantor’s expense to the address:
   FELGEO.PL,
   ul. Wyszyńskiego 34B,
   66-470 Kostrzyn nad Odrą
3. The warranty document may be issued to the Buyer together with the goods. Otherwise, it is assumed that the information regarding the warranty is sufficient by including the relevant details in the product description on the Store’s website.  

Personal Data Protection and Privacy Policy – effective as of May 25, 2018

Pursuant to Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016, on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (General Data Protection Regulation), hereinafter referred to as the GDPR, the following rules are established: 

1. The controller of the Buyer’s personal data is the Seller—FELGEO.PL Sp. z o.o. sp. k., with its registered office at ul. Kard. Stefana Wyszyńskiego 34B, 66-470 Kostrzyn nad Odrą, Tax ID (NIP): 599-303-40-46, REGON 080223491, KRS 0000690873, hotline: +48 957521990, email: sklep@felgeo.pl, hereinafter referred to as the Controller;
2. The Administrator undertakes to maintain the confidentiality of the Buyer’s data, not to disclose such data to unauthorized persons, and to properly secure this information against access by any unauthorized persons.
3. The Administrator will not use the Buyers’ personal data for purposes other than those specified in the Terms and Conditions. If such data is to be used for purposes other than the fulfillment of the Order, this must be provided for in the Terms and Conditions.
4. Regarding personal data, the Buyer may contact the Administrator at the mailing address provided above, and by contacting the Data Protection Officer via the email address: iodo@felgeo.pl;
5. The processing of the Buyer’s personal data by the Controller takes place, in particular:
   a. pursuant to Article 6(1)(b) and (c) of the GDPR, for the purpose of: taking steps to place an order, concluding a contract, and issuing accounting documents, as well as fulfilling a legal obligation incumbent upon the Controller,
   b. on the basis of the Controller’s legitimate interest, pursuant to Article 6(1)(f) of the GDPR, for the purpose of: marketing its own products or services, pursuing or securing claims,
   c. on the basis of Article 6(1)(a) and (f) of the GDPR, for the purpose of: 1. Improving the standard of service and better tailoring the offer, whereby the Controller may use recommendation systems designed to profile the customer based on their purchasing preferences. The Controller does not make automated decisions regarding the Buyer based on the described profiling, as referred to in Article 22(1) and (4) of the GDPR. 2. Establishing, pursuing, and enforcing claims, 3. Responding to the Buyer’s questions and requests, 4. Creating analyses and reports for the Controller’s internal needs
6. The Controller will retain the Buyer’s personal data until the expiration of the statute of limitations for claims arising from the concluded contract or for the period required by separate regulations concerning tax and accounting obligations, whichever period ends later. After this period expires, the Buyer’s personal data will be processed by the Administrator pursuant to Article 6(1)(f) of the GDPR, i.e., for purposes arising from the Administrator’s legitimate interests in conducting advertising campaigns.
7. The Buyer has the right to request from the Controller access to their personal data, its rectification, erasure, or restriction of processing, as well as the right to object to processing (including for marketing purposes, such as profiling) and the right to data portability.
8. If the processing of personal data by the Controller is based on the consent granted by the Buyer, as referred to in Article 6(1)(a) of the GDPR, the Buyer has the right to withdraw consent at any time without affecting the lawfulness of the processing carried out on the basis of consent prior to its withdrawal.
9. The Buyer has the right to lodge a complaint with the supervisory authority, which is the President of the Personal Data Protection Office.
10. Providing personal data by the Buyer is a contractual requirement and is voluntary, but necessary to fulfill the Order. Failure to provide personal data results in the refusal to fulfill the Order.
11. The Controller transfers the Buyer’s personal data to other entities only when there is an appropriate legal basis for doing so. This may occur, among other things, in the case of: state authorities (e.g., the President of the Personal Data Protection Office, courts, the Prosecutor’s Office), partners acting on behalf of the Controller (e.g., supporting the provision of services to the Buyer, including IT, internet, and accounting services), other partners (e.g., entities providing courier services, delivering services directly to the Buyer—for billing purposes), also in accordance with their internal Terms and Conditions and Privacy Policies.  

Final Provisions 

1. In matters not covered by these Terms and Conditions, the provisions of the Civil Code and relevant Polish laws, as well as European Union law, in particular the GDPR, shall apply.
2. These Terms and Conditions do not limit any rights of the Buyer, who is a consumer, to which they are entitled under applicable legal provisions. In the event of a conflict between these Terms and Conditions and applicable legal provisions granting rights to Consumers, the applicable legal provisions shall prevail.
3. The Terms and Conditions are available to all Buyers in electronic form on the Store’s website.
4. The Store’s design, descriptions, data, and graphic files are the property of Felgeo.pl.