Terms of Purchase - Felgeo.pl

The following content of the regulations is only a machine translation of the original version. The content of the original version in Polish is legally binding.

Amendment to the TERMS AND CONDITIONS as of 06.02.2026

TERMS AND CONDITIONS

Glossary of Terms

1. Seller - FELGEO.PL sp. z o.o. sp. k., ul. Wyszyńskiego 34b, 66-470 Kostrzyn nad Odrą NIP 599-303-40-46, Regon 080223491, KRS 0000690873, hotline: +48 957521990,
   e-mail:sklep@felgeo.pl
2. Store – the online service at www.felgeo.pl through which the Buyer can make purchases
3. Buyer – any entity placing an Order in the Store after accepting the terms and conditions.
4. Consumer – a Buyer who is a natural person performing a legal act (sales contract via the Store) not directly related to their business or professional activity (Art. 22¹ of the Civil Code).
5. Individual Entrepreneur - a natural person concluding a contract directly related to their business activity, when the content of this contract shows that it does not have a professional character for that person, resulting in particular from the subject of their business activity made available on the basis of the provisions on the Central Registration and Information on Business (definition applies to contracts concluded from 01.01.2021).
6. Terms and Conditions – these Terms and Conditions.
7. Goods – a movable item available for sale in the Store.
8. Order – a declaration of the Buyer's will, aimed directly at concluding a distance sales contract for Goods via the Store, specifying at least the type and number of Goods.

General Provisions

1. The Terms and Conditions define the general rules for making (executing a sales contract) purchases on the Store's website.
2. The subject of sale are the Goods located on the Store's website.
3. To place an Order on the Store's website, it is necessary to have devices enabling Internet access, an e-mail address, and a web browser.

Quality of Goods

1. All goods sold by the Felgeo.pl Online Store are new, full-value products and carry a full manufacturer's warranty.
2. An exception may be goods in the "Sale" option. If the sale is due to a specific product feature, this feature will be detailed in the product description card.
3. In accordance with the Polish Standard PN-C-94300-7:1997 ("TIRES - Packaging, storage and transport"), tires no older than 36 months from the date of production are considered full-value tires.
4. All goods presented in the store have a gross price given in the product card (including the applicable VAT tax).

Placing Orders

1. Orders can be placed in the following ways:
   via the Store by filling out an interactive form;
   by phone at: +48 95 752 1990;
   by e-mail (to the address:sklep@felgeo.pl).
2. In order to place an order, the selected item should be added to the cart and the instructions displayed should be followed.
3. After placing an order, the buyer receives an e-mail confirming the submission of the order to the Seller.
4. In case of any discrepancy in the information sent, the Seller requests contact.
5. Modification of the Order content by the Buyer is possible by contacting the seller until the Order has been transferred for execution.
6. In the case of some unpopular goods or those imported upon individual order of the Buyer, we reserve the right to collect an advance payment or prepayment from the Buyer.

Delivery Methods

1. Parcels are delivered via UPS, DPD, InPost, and Poczta Polska.
2. The Buyer has the option to pick up the purchased Goods at the Seller's seat.
3. The delivery cost applicable in Poland is always provided with each product.
4. The delivery cost is covered by the Buyer.

Payment Methods

1. Payment before shipment by bank transfer
2. Payment on delivery (cash on delivery)
3. Cash at the Seller's seat
4. Through PayU or Przelewy24 billing services

Order Fulfillment

1. When placing an order, the Buyer is obliged to provide correct and current contact details.
2. The status of the Order fulfillment can be tracked and checked on the Store's website.
3. The Seller delivers Goods via UPS courier and Poczta Polska.
4. For the purchase of goods, the Buyer will be issued a sales document: a receipt or a VAT invoice, which are sent together with the shipment or electronically in a PDF file, whereby the Buyer, by making a purchase and accepting the terms and conditions, agrees to receive documents in electronic version.

Checking the Contents of the Shipment by the Buyer

In a situation where the Buyer finds that the shipment was damaged as a result of transport, the Seller recommends drafting a damage report in the presence of the courier and informing the Seller about it. In case of difficulties in drafting the damage report, it is recommended to record the personal data of the delivery company employee and provide this information to the Seller.

Return (Withdrawal from the Contract)

1. A Buyer having the status of a Consumer may withdraw from the sales contract of Goods purchased from the Seller without giving any reason in any way, by submitting a statement of withdrawal from a distance contract within 14 days from the date of receipt of the goods.
2. A template of the withdrawal statement is available for download on the website www.uokik.gov.pl/wzory_pism.php ; one can also use the form created by the Seller
   CLICK HERE(.PDF)
   CLICK HERE(.DOC)
3. In case of withdrawal from the contract without giving a reason, the Buyer who is a Consumer is obliged to return the purchased Goods no later than within 14 days from the day of withdrawal from the contract.
4. In case of withdrawal from the contract, for which the Seller has not offered to pick up the item from the Consumer themselves, they may withhold the reimbursement of payments received from the consumer until they receive the item back or until the consumer provides proof of sending it back, whichever occurs earlier.
5. The cost of returning the Goods is borne by the Consumer.
6. Payments will be returned by the Seller within 14 days from the date of receiving the withdrawal statement.
7. Payments will be returned using the same method as used by the Buyer, unless they agreed to receive the payment in another form that does not involve additional costs.
8. A Buyer who is not a consumer is not entitled to the right to withdraw from the contract. For such Buyers, the rules for withdrawal from the contract are regulated by the provisions of the Civil Code.
9. The Consumer is responsible to the Seller for the decrease in the value of the item in connection with using it in an inappropriate way. They have the right to examine the nature, features, and functioning of the goods in the same way they could do in a physical store. However, they cannot use the item without limit. If they do so, the Seller has the right to charge them with additional costs in connection with the decrease in the value of the goods.
10. The right of withdrawal from the contract without giving a reason is not available to the Consumer in cases specified in applicable regulations, namely with regard to:
    a) for the provision of services, if the entrepreneur has fully performed the service with the express consent of the consumer, who was informed before the commencement of the service that after the performance of the service by the entrepreneur, they will lose the right to withdraw from the contract;
    b) in which the subject of the service is a non-prefabricated item, produced according to the consumer's specification or serving to satisfy their individualized needs;
    c) in which the subject of the service is an item that deteriorates quickly or has a short shelf life;
    d) in which the subject of the service is an item delivered in a sealed package, which after opening the package cannot be returned due to health protection or hygiene reasons, if the package was opened after delivery;
    e) in which the subject of the service are items which, after delivery, due to their nature, are inseparably connected with other items.
11. Corrective invoices will be issued and provided to the Buyer in electronic form - a PDF file attached to a message sent to the appropriate e-mail address provided during the order placement. In order to confirm receipt of the corrective invoice, the buyer is obliged to respond to the e-mail message with the attached corrective invoice in electronic version with the word "CONFIRM" or send a signed scan / original of the corrective invoice. In the absence of confirmation by the Buyer of receipt of the corrective invoice sent in electronic form, it will be sent by registered mail with acknowledgment of receipt. The Buyer has the right at any time to withdraw acceptance for issuing (receiving) invoices in electronic form, notifying the Seller of this fact by mail to the address: FELGEO.PL Sp. z o.o. Sp. k. or by e-mail to the address: sklep@felgeo.pl
12. By accepting the store's terms and conditions, the Buyer (hereinafter the purchaser) agrees to the content of the following agreement on settling "in minus" corrective invoices: Pursuant to Art. 13 of the Act of November 27, 2020, amending the Value Added Tax Act and certain other acts (Journal of Laws, item 2419), the seller (FELGEO.PL spółka z ograniczoną odpowiedzialnością, spółka komandytowa, NIP: 599-303-40-46) and the purchaser (Buyer) agree that from January 4, 2021, in the case of "in minus" corrective invoices, the settlement rules for these invoices in force until the end of 2020 apply - based on Art. 29a par. 13 of the Act of March 11, 2004, on Value Added Tax (Journal of Laws of 2020, item 106, as amended).
13. The provisions of this section also apply to the Individual Entrepreneur.
    
    

Product Complaints (status as of 01.01.2023)

1. The Seller is liable to the Buyer for defects in the item sold and for the non-conformity of the Goods with the contract on the basis of applicable law – in particular on the basis of the Civil Code and the Act on Consumer Rights:
   a) For complaints regarding contracts concluded until 31.12.2022, submitted by the Consumer and the Privileged Entrepreneur, the provisions of the Civil Code apply, in Art. 556-576 with their wording until 31.12.2022, regarding the Seller's liability towards the Buyer described in Book Three, Title XI, Section II "Warranty for defects";
   b) For complaints regarding contracts concluded from 01.01.2023, submitted by the Consumer and the Privileged Entrepreneur, the provisions of the Act on Consumer Rights apply, after changes and in the wording in force from 01.01.2023, in particular Art. 43a - 43g. These provisions specify in particular the basis and scope of the Seller's liability towards the Consumer in the event of non-conformity of the Goods with the sales contract;
   c) For complaints submitted by other entrepreneurs, regardless of the date of conclusion of the contract, the provisions of the Civil Code apply, regarding the Seller's liability towards the Buyer described in Book Three, Title XI, Section II "Warranty for defects".
2. Complaints due to non-conformity of the Goods with the sales contract can be submitted in any form. The Seller recommends reporting complaints in writing to the address:
   FELGEO.PL
   ul. Wyszyńskiego 34B
   66-470 Kostrzyn nad Odrą
   or via e-mail to the address: reklamacja@felgeo.pl in descriptive form or using the following complaint form:
   CLICK HERE(.PDF)
   CLICK HERE(.DOC)
3. After prior agreement with the Seller, the Buyer may use the option of sending the complained Goods via a courier service sent by the Seller.
4. Corrective invoices will be issued and provided to the Buyer in electronic form - a PDF file attached to a message sent to the appropriate e-mail address provided during the order placement. In order to confirm receipt of the corrective invoice, the buyer is obliged to respond to the e-mail message with the attached corrective invoice in electronic version with the word "CONFIRM" or send a signed scan / original of the corrective invoice. In the absence of confirmation by the Buyer of receipt of the corrective invoice sent in electronic form, it will be sent by registered mail with acknowledgment of receipt. The Buyer has the right at any time to withdraw acceptance for issuing (receiving) invoices in electronic form, notifying the Seller of this fact by mail to the address: FELGEO.PL Sp. z o.o. Sp. k. or by e-mail to the address: sklep@felgeo.pl

Out-of-court methods of resolving complaints and pursuing claims

1. The Seller informs that the Client being a consumer has the possibility to use out-of-court methods of resolving complaints and pursuing claims.
2. The provisions of this paragraph regarding consumers apply accordingly to a natural person concluding a contract directly related to their business activity, when the content of this contract shows that it does not have a professional character for that person, resulting in particular from the subject of the business activity performed by them, made available on the basis of the provisions on the Central Registration and Information on Business.
3. The consumer (including the person referred to in par. 2) may in particular use the following possibilities:
   • Domestic help (Poland):
     • Application for dispute resolution by the Permanent Consumer Arbitration Court (uokik.gov.pl/stale-sady-polubowne).
     • Mediation conducted by the Provincial Inspectorates of the Trade Inspection (https://uokik.gov.pl/kontakt-inspekcja-handlowa).
     • Free assistance from the district (municipal) consumer ombudsman.
   • Cross-border help (EU and EEA):
     • Support from the European Consumer Centers Network (ECC-Net) in case of disputes with an entrepreneur from another member state. Form available at: eccnet.eu or for residents of Poland: konsument.gov.pl.
4. In connection with the closure of the EU ODR platform in July 2025, any reports regarding online disputes should be directed directly to the Seller at the address: administracja@felgeo.pl or to the bodies indicated in par. 3.
5. Detailed information on ADR procedures and a search engine for authorized entities can be found on the website: https://uokik.gov.pl/pomoc-dla-konsumentow .

Warranty

1. In the case of Goods covered by a warranty, claims on this account should be directed directly to the Seller.
2. A Buyer submitting a complaint under the warranty delivers the goods at the expense of the guarantor to the address
   FELGEO.PL
   ul. Wyszyńskiego 34B
   66-470 Kostrzyn nad Odrą
3. A warranty document may be issued to the Buyer along with the goods. In other cases, it is assumed that the information about the granted warranty is sufficient by including relevant data in the product description on the Store's website.

Protection of Personal Data and Privacy Policy – status as of 25.05.2018

Based on Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016, on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (General Data Protection Regulation), hereinafter referred to as GDPR, the following rules are introduced:

1. The administrator of the Buyer's personal data is the Seller - FELGEO.PL Sp. z o.o. sp. k. with its registered office at ul. Kard. Stefana Wyszyńskiego 34B, 66-470 Kostrzyn nad Odrą, NIP: 599-303-40-46, Regon 080223491, KRS 0000690873, hotline: +48 957521990, e-mail: sklep@felgeo.pl, hereinafter referred to as the Administrator;
2. The Administrator undertakes to respect the confidentiality associated with the Buyer's data and not to disclose this data to unauthorized persons, and to properly secure this information against access by any unauthorized persons.
3. The Administrator will not use the personal data of Buyers for purposes other than those indicated in the Terms and Conditions. If this data is to be used in a way other than the fulfillment of the Order, it must result from the provisions of the Terms and Conditions.
4. In matters regarding personal data, the Buyer may contact the Administrator at the correspondence address above, and by contacting the Data Protection Officer via the address: iodo@felgeo.pl;
5. Processing by the Administrator of the Buyer's personal data takes place, in particular:
   a. on the basis of Art. 6 par. 1 lit. b) and lit. c) GDPR, for the purpose of: taking steps to place an order, concluding a contract and issuing accounting evidence, and fulfilling a legal obligation on the administrator,
   b. on the basis of the legally justified interest of the Administrator, pursuant to Art. 6 par. 1 lit. f) GDPR, for the purpose of: marketing of own products or services, pursuing or securing claims,
   c. on the basis of Art. 6 par. 1 lit. a) and f) GDPR, for the purpose of: 1. Raising the standard of service and better matching of the offer, whereby the Administrator may use recommendation systems whose idea is that they profile the customer in the context of their purchasing preferences. The Administrator does not make an automated decision regarding the Buyer on the basis of the described profiling, as referred to in Art. 22 par. 1 and 4 GDPR. 2. Establishing, pursuing, and executing claims, 3. Responding to the Buyer's questions and requests, 4. Creating analyses and statements for the internal needs of the Administrator
6. The Administrator will store the Buyer's personal data until the expiry of the limitation period for claims resulting from the concluded contract or for the period required by separate provisions regarding tax and accounting obligations, whichever period ends later. After this period, the Buyer's personal data will be processed by the Administrator on the basis of Art. 6 par. 1 lit. f) GDPR, i.e., for purposes resulting from legally justified interests pursued by the Administrator for the needs of conducted advertising campaigns.
7. The Buyer has the right to demand from the Administrator access to their personal data, their rectification, deletion or limitation of processing, as well as the right to object to processing (also for marketing purposes, including profiling) and the right to data portability.
8. If the processing of personal data by the Administrator takes place on the basis of consent granted by the Buyer, referred to in Art. 6 par. 1 lit. a) GDPR, the Buyer has the right to withdraw consent at any time without affecting the lawfulness of processing carried with on the basis of consent before its withdrawal.
9. The Buyer has the right to lodge a complaint with the supervisory body, which is the President of the Personal Data Protection Office.
10. Providing personal data by the Buyer is a contractual requirement and is voluntary, but necessary to fulfill the Order. Failure to provide personal data results in refusal to provide the Order.
11. The Administrator transfers the Buyer's personal data to other entities only when there is an appropriate legal basis. This can happen, among others, in the case of: state authorities (e.g., President of the Personal Data Protection Office, Courts, Prosecutor's Office), partners acting on behalf of the Administrator (e.g., supporting the provision of services for the Buyer, including IT, Internet, and accounting services), other partners (e.g., entities performing courier services, providing services directly to the Buyer – for settlement purposes), also in accordance with their internal Regulations and Privacy Policies.

Final Provisions

1. In matters not regulated by these Terms and Conditions, the provisions of the Civil Code and relevant acts of Polish law apply, as well as the law of the European Union, in particular GDPR.
2. The Terms and Conditions do not limit any rights of the buyer who is a consumer, which they are entitled to due to applicable legal provisions. In case of conflict between the Terms and Conditions and applicable legal provisions granting rights to Consumers, the applicable legal provisions take precedence.
3. The Terms and Conditions are available to all Buyers in electronic version on the Store's website.
4. The layout of the store, descriptions, data, and graphic files are the property of the Felgeo.pl store.

Previous versions of the regulations
Regulations valid until 06.02.2026
Regulations valid until 31.12.2022
Regulations valid until 31.12.2021
Regulations valid until 01.01.2021