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Terms of Purchase - Felgeo.pl

The following content of the regulations is only a machine translation of the original version. The content of the original version in Polish is legally binding.

Amendment of the REGULATIONS as of 01.01.2023

REGULATIONS

Glossary of terms

  1. Seller - FELGEO.PL sp. z o.o. sp. k., ul.Wyszyńskiego 34b, 66-470 Kostrzyn nad Odrą Nip 599-303-40-46,Regon 080223491, KRS 0000690873, hotline: +48 957521990,
    e-mail:sklep@felgeo.pl
  2. Store - Internet service www.felgeo.pl through which the Buyer can make purchases
  3. Buyer - any entity placing an Order at the Store after accepting the terms and conditions.
  4. Consumer - abuyer who is a natural person, performing a legal action (sales contract through the Store), not directly related to his/her business or professional activity (Article221of the CivilCode).
  5. Individual Entrepreneur - a natural person who enters into a contract directly related to his/her business, when the content of the contract indicates that it is not of a professional nature for that person, arising in particular from the subject of his/her business activity, made available on the basis of the provisions of the Central Register and Information on Business Activity (the definition applies to contracts concluded from 01.01.2021).
  6. Regulations - these Regulations.
  7. Goods - a movable item, available for sale in the Store.
  8. Order - a declaration of will of the Buyer, aimed directly at concluding a contract of sale of Goods at a distance through the Store, specifying at least the type and number of Goods.

General provisions

  1. The Regulations define the general rules for making (executing a contract of sale) purchases on the Store's website
  2. The subject of sale are the Goods located on the Store's website.
  3. In order to place an Order on the Store's website, it is necessary to have devices that allow access to the Internet, e-mail address and web browser.

Quality of Good s

  1. All goods sold by the Felgeo.pl Online Store are new, full-qualityproducts and have full manufacturers' warranty.
  2. The exception may be goods in the "Sale" option. If the sale is dictated by a feature of the product, this feature will be specified in the description sheet of this goods.
  3. In accordance with the Polish Standard PN-C-94300-7:1997 ("TIRES - Packing, storage and transport"). Full-quality tires are considered to be tires not older than 36 months from the date of manufacture.
  4. All goods presented in the store have a gross price listed in the goods card (including applicable VAT).

Placing orders

  1. Orders can be placed as follows:
    via the Store by filling out an interactive form;

    by phone at +48 95 752 1990;
    by electronic mail (e-mail at adres:sklep@felgeo.pl).
  2. To place an order, add the selected goods to the shopping cart and follow the displayed instructions.
  3. After placing an order, the buyer receives an e-mail confirming that the order has been placed with the Seller.
  4. If there are any discrepancies in the information sent, the Seller asks to contact him.
  5. Modification of the content of the Order by the Buyer is possible by contacting the Seller until the Order has been forwarded for processing.
  6. In the case of some goods that are not very popular or brought to the individual order of the Buyer, we reserve the right to charge an advance or prepayment from the Buyer

Forms of delivery

  1. Parcels are delivered via UPS, DPD, InPost and Polish Post.
  2. The Buyer has the possibility to pick up the purchased Goods at the Seller's premises.
  3. The cost of delivery applicable in Poland is always specified next to each product.
  4. The cost of delivery iscovered by the Buyer.

Payment methods

  1. Payment before shipment by transfer to a bank account
  2. Payment on delivery (cash on delivery)
  3. Cash in the Seller's office
  4. Through the settlement services PayU or Przelewy24

Order processing

  1. When placing an order, the Buyer is obliged to provide correct and current contact information.
  2. The Buyer can track and check the status of the Order execution on the Store's website.
  3. The Seller delivers the Goods via UPS courier and the Polish Post Office.
  4. For the purchase of goods the Buyer will be issued a sales document: a receipt or a VAT invoice, which are sent along with the shipment or electronically in a PDF file, whereby the Buyer, by making a purchase at our auctions, accepting the rules, agrees to receive documents in electronic version.

Checking the contents of the parcel by the Buyer


In the event that the Buyer finds that the consignment has been damaged as a result of transport, the Seller recommends drawing up a damage report in the presence of the courier and informing the Seller. In case of difficulties in drawing up the damage protocol, it is recommended to write down personal data of the employee of the company delivering the consignment and provide this information to the Seller.

Return (withdrawal from the contract)

  1. The Buyer having the status of a Consumer may withdraw from the contract of sale of Goods purchased from the Seller without giving any reason in any way, making a statement of withdrawal from the contract concluded remotely within 14 days, counting from the date of receipt of goods.
  2. Model statement of withdrawal is available for download on the websitewww.uokik.gov.pl/wzory_pism.php you can also use the form created by the Seller
    CLICK(.PDF)
    CLICK(.DOC)
  3. In the case of withdrawal from the contract without giving any reason, the Buyer who is a Consumer is obliged to return the purchased Goods no later than within 14 days from the date of withdrawal from the contract.
  4. In the case of withdrawal from the contract, in respect of which the Seller has not offered to take the thing back from the Consumer himself, he may withhold reimbursement of payments received from the Consumer until he receives the thing back or the Consumer provides proof of its return, whichever event occurs first.
  5. The cost of returning the Goods shall be borne by the Consumer.
  6. Payments will be returned by the Seller within 14 days from the date of receipt of the withdrawal statement.
  7. Payments will be returned by the same method used by the Buyer, unless the Buyer has agreed to receive payment by another form that does not involve additional costs.
  8. A Buyer who is not a consumer is not entitled to withdraw from the contract. For such Buyers, the rules of withdrawal are governed by the provisions of the Civil Code.
  9. The consumer is liable to the Seller for any diminution in the value of the item due to improper use. He has the right to examine the nature, characteristics and functioning of the goods as he would be able to do in a stationary store. However, he may not use the item in an unrestricted manner. If he does so, the Seller has the right to charge him additional costs in connection with the diminished value of the goods.
  10. Theright to withdraw from the contract without stating a reason does not apply to the Consumer in the cases specified in the applicable legislation, and that is with regard to:
    a) for the provision of services, if the entrepreneur has performed the service in full with the express consent of the consumer, who was informed before the start of the service that after the performance by the entrepreneur will lose the right to withdraw from the contract;

    b) in which the subject of the provision is a non-refabricated thing, produced to the consumer's specifications or serving to meet his individualized needs;
    c) in which the subject of the performance is an item that is perishable or has a short shelf life;
    d) in which the subject of the performance is an item delivered in a sealed package that cannot be returned after opening the package for health or hygienic reasons, if the package has been opened after delivery;
    e) in which the subject of the service are things that after delivery, due to their nature, become inseparably connected with other things.
  11. Corrective invoices will be issued and transmitted to the Buyer in electronic form - a PDF file attached in a message sent to the appropriate e-mail address provided when placing the order. In order to confirm receipt of the corrective invoice, the buyer, is obliged to respond to the email with the attached corrective invoice in electronic form with the word "CONFIRM" or send a signed scan / original of the corrective invoice. If the Buyer fails to confirm receipt of the correction invoice sent electronically, it will be sent by registered mail with acknowledgment of receipt. The Buyer shall have the right at any time to withdraw acceptance for issuance (receipt) of invoices in electronic form, notifying the Seller by letter to the address : FELGEO.PL Sp. z o.o. Sp. k. or by e-mail to: sklep@felgeo.pl.
  12. By accepting the regulations of the store, the Buyer (who is hereinafter the buyer) agrees to the content of the following agreement on the settlement of corrective invoices in minus: Pursuant to Article 13 of the Act of November 27, 2020 on the amendment of the Act on goods and services and certain other acts (Journal of Laws Item 2419), the seller (FELGEO.PL spółka z ograniczoną odpowiedzialnością, spółka komandytowa, NIP: 599-303-40-46), as well as the buyer (Buyer), agree that as of January 04, 2021, in the case of corrective invoices in minus, they shall apply the principles of accounting for such invoices in force until the end of 2020 - on the basis of Article 29a paragraph 13 of the Act of March 11, 2004 on Value Added Tax (Journal of Laws of 2020, item 106, as amended).
  13. The provisions of this section are also applicable to the Individual Entrepreneur.

Complaint of Goods (as of 01.01.2023)

  1. The Seller shall be liable to the Buyer for defects of the sold thing and non-conformity of the Goods with the contract on the basis of applicable laws - in particular, on the basis of the Civil Code and the Law on Consumer Rights:
    a) For complaints concerning contracts concluded until 31.12.2022, submitted by the Consumer and the Privileged Entrepreneur, the provisions of the Civil Code, in Articles 556-576 with their wording until 31.12.2022 shall apply, pertaining to the Seller's liability to the Buyer described in Book Three of Title XI of Section II "Warranty for Defects";
    b) For complaints regarding contracts concluded as of 01.01.2023, submitted by the Consumer and Privileged Entrepreneur, the provisions of the Consumer Rights Act, as amended and in the wording in effect as of 01.01.2023, in particular Articles 43a - 43g, shall apply. These provisions determine, in particular, the basis and scope of the Seller's liability to the Consumer, in the event of non-compliance of the Goods with the contract of sale;
    c) For complaints filed by other entrepreneurs, regardless of the date of conclusion of the contract, the provisions of the Civil Code shall apply, concerning the Seller's liability to the Buyer described in the third book of Title XI of Chapter II "Warranty for defects".
  2. Complaints on account of non-compliance of the Goods with the contract of sale may be filed in any form. The Seller recommends submitting complaints in writing to the address:
    FELGEO.PL
    Wyszyńskiego 34B street
    66-470 Kostrzyn nad Odrą
    or via e-mail to: reklamacja@felgeo.pl in a descriptive form or using the following complaint form:
    CLICK(.PDF)
    CLICK(.DOC)
  3. By prior arrangement with the Seller, the Buyer may use the shipment of the advertised Goods via a courier service sent by the Seller.
  4. Buyer having the status of a Consumer has the possibility to use the out-of-court procedure for handling complaints and pursuing claims before the Permanent Consumer Arbitration Court at the Provincial Inspector of Trade Inspection in Gorzow Wielkopolski. Information on how to access the aforementioned dispute resolution mode and procedures can be found at the following address: https:// ec.europa.eu/consumers/odr/main/
  5. Corrective invoices will be issued and transmitted to the Buyer in electronic form - a PDF file attached in a message sent to the appropriate e-mail address provided when placing the order. In order to confirm receipt of the corrective invoice, the buyer, is obliged to respond to the email with the attached corrective invoice in electronic form with the word "CONFIRM" or send a signed scan / original of the corrective invoice. If the Buyer fails to confirm receipt of the correction invoice sent electronically, it will be sent by registered mail with acknowledgment of receipt. The Buyer shall have the right at any time to withdraw acceptance for issuance (receipt) of invoices in electronic form, notifying the Seller by letter to the address : FELGEO.PL Sp. z o.o. Sp. k. or by e-mail to: sklep@felgeo.pl.

Warranty

  1. In the case of Goods under warranty, claims under this title should be addressed directly to the Seller.
  2. The Buyer making a claim under the guarantee shall deliver the Goods at the Guarantor's expense to the address
    FELGEO.PL
    Wyszyńskiego 34B street
    66-470 Kostrzyn nad Odrą
  3. The guarantee document may be issued to the Buyer together with the goods. Otherwise, it is assumed that information about the warranty is sufficient by including relevant data in the product description, on the Shop's website.

Personal Data Protectionand Privacy Policy - as of 25.05.2018.


On the
basis of the Regulation of the European Parliament and of the Council (EU) 2016/679 of April 27, 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (General Data Protection Regulation), hereinafter referred to as RODO, the following rules are introduced:

  1. The administrator of the Buyer's personal data is the Seller - FELGEO.PL Sp. z o.o. sp. k. with its registered office at ul. Kard. Stefana Wyszyńskiego 34B, 66-470 Kostrzyn nad Odrą, NIP: 599-303-40-46, Regon 080223491,KRS 0000690873, helpline: +48 957521990, e-mail: sklep@felgeo.pl, hereinafter referred to as the Administrator;
  2. The Administrator undertakes to observe secrecy related to the Buyer's data and not to make such data available to unauthorized persons, and to duly protect such information from access by any unauthorized persons.
  3. The Administrator will not use the Buyer's personal data for purposes other than those indicated in the Regulations. If the data is to be used in a manner other than the execution of the Order, it must be in accordance with the provisions of the Regulations.
  4. Regarding personal data, the Buyer may contact the Administrator at the mailing address mentioned above, and by contacting the Data Protection Supervisor via the address: iodo@felgeo.pl;
  5. The processing of the Buyer's personal data by the Administrator takes place, in particular:
    a. on the basis of Article 6(1)(b) and (c) of the RODO, in order to: take action to place an order, conclude a contract and issue accounting evidence, and fulfill a legal obligation on the Administrator,
    b. on the basis of the Administrator's legitimate interest, pursuant to Article 6(1)(f) RODO, for the purposes of: marketing the Administrator's own products or services, asserting or securing claims,
    c. pursuant to Article 6(1)(a) and (f) of the RODO, for the purposes of: 1. raise the standard of service and better tailor the offer, whereby the Administrator may use recommendation systems, the idea of which is that they profile the customer in the context of his/her shopping preferences. The Administrator does not make an automated decision with respect to the Buyer on the basis of the described profiling, as referred to in Article 22(1) and (4) of the RODO. 2. to establish, assert and enforce claims, 3. to respond to the Buyer's questions and requests, 4. to create analyses and summaries for the Administrator's internal needs.
  6. The Administrator will store the Buyer's personal data until the expiration of the statute of limitations for claims under the concluded agreement or for the period required by separate regulations on tax and accounting obligations, and whichever period ends later. After the expiration of this period, the Buyer's personal data will be processed by the Administrator on the basis of Article 6(1)(f) of the RODO, i.e. for the purposes resulting from the legitimate interests pursued by the Administrator for the purposes of its advertising campaigns.
  7. The Buyer has the right to demand from the Administrator access to his/her personal data, their rectification, deletion or restriction of processing, as well as the right to object to processing (also for marketing purposes, including profiling) and the right to data portability.
  8. If the processing of personal data by the Administrator is based on the consent granted by the Buyer, as referred to in Article 6(1)(a) of the RODO, the Buyer has the right to withdraw consent at any time without affecting the legality of the processing performed on the basis of consent before its withdrawal.
  9. The Buyer has the right to lodge a complaint to the supervisory authority, which is the President of the Office for Personal Data Protection.
  10. Provision of personal data by the Buyer is a contractual requirement and is voluntary, but necessary to complete the Order. Failure to provide personal data will result in a refusal to provide the Order.
  11. The Administrator transfers the Buyer's personal data to other entities only if there is an appropriate legal basis for doing so. This may occur, among others: state authorities (e.g. President of the Office for Personal Data Protection Courts, Prosecutor's Office), partners acting on behalf of the Administrator (e.g. supporting the provision of services to the Buyer, including IT, Internet and accounting services), other partners (e.g. entities providing courier services, providing services directly to the Buyer - for billing purposes), also in accordance with their internal Regulations and Privacy Policies.

Final Provisions

  1. Matters not covered by these Regulations shall be governed by the provisions of the Civil Code and relevant laws of Poland, as well as the laws of the European Union, in particular RODO.
  2. The Regulations do not limit any of the rights of a buyer who is a consumer, which he is entitled to due to applicable laws. In the event of any contradiction between the Regulations and the applicable laws granting rights to Consumers, the applicable laws shall prevail.
  3. The Regulations are available to all Buyers in electronic version on the Shop website.
  4. Appearance of the store, descriptions, data and graphic files are the property of the Felgeo.pl store.
IdoSell Trusted Reviews
4.81 / 5.00 1249 reviews
IdoSell Trusted Reviews
2024-04-25
Livraison très rapide et heureux du résultat j'attends avec impatience que vous les deux autres soient de stock Encore merci pour votre service rapide
2023-12-16
Time to arrive :ok Shipment comunication : ok
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