Terms of Purchase - Felgeo.pl

1. Seller - FELGEO.PL Pilecki & Michałowski Limited Partnership, 34b Kard. Stefana Wyszyńskiego St., 66-470 Kostrzyn nad Odrą, NIP 599-303-40-46, REGON 080223491, KRS 0000690873, hotline: +48 957521990,
   e-mail:sklep@felgeo.pl
2. Store – the website www.felgeo.pl through which the Buyer may make purchases
3. Buyer – any entity placing an Order in the Store after accepting the terms and conditions.
4. Consumer – a Buyer who is a natural person entering into a legal transaction (a sales contract through the Store) not directly related to their business or professional activity (Article 221 of the Civil Code).
5. Sole Proprietor – a natural person entering into a contract directly related to their business activities, where the content of the contract indicates that it is not of a professional nature for that person, as evidenced, in particular, by the nature of their business activity, as disclosed pursuant to the provisions on the Central Register and Information on Economic Activity (this definition applies to contracts concluded on or after January 1, 2021).
6. Terms and Conditions—these Terms and Conditions.
7. Goods – movable property available for sale in the Store.
8. Order – a declaration of intent by the Buyer, directly aimed at concluding a distance sales contract for Goods through the Store, specifying at least the type and quantity of the Goods.  
9. KSeF – National e-Invoice System, an ICT system operated by the Ministry of Finance, used for issuing, sending, and receiving structured invoices.  
10. Structured Invoice – an invoice issued using KSeF in XML format, assigned a unique identification number.   

1. These Terms and Conditions set forth the general rules for making purchases (performance of the sales contract) on the Store’s website
2. The subject of the sale is the Goods listed on the Store’s website.
3. To place an Order on the Store’s website, you must have devices capable of accessing the Internet, an email address, and a web browser. 
4. When using the Store and the services provided electronically, the Buyer is strictly obligated to comply with generally applicable laws and to refrain from providing any unlawful content. 

1. All goods sold by the Felgeo.pl Online Store are new, in perfect condition, and come with a full manufacturer’s warranty.
2. Exceptions may apply to goods listed under the “Sale” category. If a sale is due to a specific product characteristic, that characteristic will be detailed in the product description.
3. In accordance with Polish Standard PN-C-94300-7:1997 (“TIRES—Packaging, Storage, and Transport”), tires no older than 36 months from the date of manufacture are considered to be in full working order.
4. All products featured in the store have their gross price listed in the product description (including applicable VAT). 

1. Orders may be placed in the following ways:
   through the Store by filling out the interactive form;
   by phone at: +48 95 752 1990; 
   by email (adres:sklep@felgeo.pl).
2. To place an order, add the selected item to your cart and follow the on-screen instructions.
3. After placing the order, the buyer will receive an email confirming that the order has been placed with the Seller.
4. If any discrepancies are found in the information provided, the Seller asks that you contact them.
5. The Buyer may modify the contents of the Order by contacting the Seller as long as the Order has not yet been forwarded for processing.
6. For certain items that are less popular or are imported on an individual basis at the Buyer’s request, we reserve the right to require an advance payment or prepayment from the Buyer.
7. Before finally placing an Order, the Buyer is provided, at every stage of the purchasing process, with clear information regarding the total price of the Goods (including all taxes) and the shipping costs. Placing an Order entails an obligation to pay, which the Buyer confirms by clicking the button labeled “Order with obligation to pay” or an equivalent, unambiguous phrase. 

1. Packages are delivered via UPS, DPD, InPost, and Poczta Polska.
2. The Buyer may pick up the purchased Goods at the Seller’s place of business.
3. The delivery cost applicable within Poland is always listed next to each product.
4. The Buyer is responsible for the delivery cost.  

1. Payment before shipment via bank transfer
2. Payment upon delivery (cash on delivery)
3. Cash at the Seller’s place of business
4. Via the PayU or Przelewy24 payment gateways  

1. When placing an order, the Buyer is required to provide accurate and up-to-date contact information.
2. The Buyer can track and check the status of their order on the Store’s website.
3. The Seller delivers the Goods via UPS and Poczta Polska.
4. An appropriate sales document is issued for the purchase of Goods or Services:
5. For Consumers (B2C) in Poland: The default sales document is a fiscal receipt. An invoice is issued only upon the Consumer’s explicit request. This invoice is sent as a PDF file to the email address provided. The Seller reserves the right to voluntarily issue consumer invoices via the KSeF system—in such cases, the Consumer receives a preview of the e-invoice (PDF) with the required QR code.
6. For Businesses (B2B) in Poland: In accordance with applicable regulations, structured invoices are issued mandatorily and made available exclusively through the National e-Invoice System (KSeF). The seller sends the business a PDF preview of the invoice with a QR code to their email address. This document is for reference only. The invoice is considered issued and delivered when it is assigned a number in the KSeF.
7. For international Buyers (Intra-Community Supply of Goods, Export—B2B and B2C transactions): Sales documents are issued in Poland. The international Buyer receives the invoice electronically (as a PDF file) via email. While Polish regulations require this transaction to be processed in KSeF, the PDF file sent serves as a visual representation of the e-invoice and contains a QR code. The foreign buyer is not required to have access to the Polish KSeF system. 

1. Within 14 days of receiving the Goods, a Buyer who qualifies as a Consumer has the right to withdraw from the contract by using the easily accessible “Withdraw from Contract” (or “Return”), located in a dedicated tab on the Store’s interface, or by selecting the “I want to withdraw from the contract” option available in the lower section of the Store, under “Customer Service.” Immediately after the Consumer uses this feature, the Store sends confirmation of receipt of the notice of withdrawal on a durable medium (via email).
2. In the event of withdrawal from the contract without providing a reason, the Buyer, who is a Consumer, is obligated to return the purchased Goods no later than 14 days from the date of withdrawal from the contract.
3. In the event of withdrawal from a contract for which the Seller has not offered to pick up the item from the Consumer, the Seller may withhold the refund of payments received from the Consumer until the item is returned or the Consumer provides proof of its return, whichever occurs first.
4. In the event of withdrawal from the contract, the Consumer bears only the direct costs of returning the Goods, unless the Seller has previously agreed to bear them or failed to inform the Consumer of the need to bear these costs during the Order placement process.
5. Payments will be refunded by the Seller within 14 days of receiving the notice of withdrawal from the contract.
6. Payments will be refunded using the same method the Buyer used, unless the Buyer has agreed to receive the refund in another form that does not entail additional costs.
7. A Buyer who is not a consumer does not have the right to withdraw from the contract. For such Buyers, the rules governing withdrawal from the contract are set forth in the Civil Code.
8. A consumer is liable to the Seller for any reduction in the value of the goods resulting from improper use. The consumer has the right to examine the nature, characteristics, and functionality of the goods in the same manner as they would in a brick-and-mortar store. However, the Consumer may not use the item without restriction. If the Consumer does so, the Seller has the right to charge the Consumer additional costs related to the reduction in the value of the goods.
9. The Consumer does not have the right to withdraw from the contract without giving a reason in the cases specified by applicable law, specifically with regard to: 

1. 1. o the provision of services, if the merchant has fully performed the service with the Consumer’s express consent, and the Consumer was informed prior to the commencement of the service that, once the merchant has fulfilled the service, the Consumer would lose the right to withdraw from the contract;
   2. where the subject of the service is a non-prefabricated item, manufactured according to the consumer’s specifications or intended to meet the consumer’s individual needs;
   3. where the subject of the service is an item that deteriorates rapidly or has a short shelf life;
   4. in which the subject of the service is an item delivered in sealed packaging that cannot be returned after the packaging has been opened for health or hygiene reasons, if the packaging was opened after delivery;
   5. where the subject of the transaction consists of goods which, after delivery, are, by their nature, inseparably combined with other goods. 

Rules for documenting returns and corrections: 

In B2B transactions: Corrective invoices are issued exclusively through the KSeF system. The date on which the corrective invoice is assigned an identification number in the KSeF system constitutes the date of delivery and acceptance of the correction terms. The Buyer is not required to separately confirm receipt of the corrective invoice. Corrective notes are not used in the KSeF system. 

For Consumers (B2C)—when the sales document was a receipt: In accordance with tax law, in the event of a return of Goods or an approved complaint, the Seller makes an entry in the internal returns ledger. If the Consumer attaches the original fiscal receipt, it simplifies and speeds up the process; however, it is not a prerequisite for a refund—providing any other proof of purchase (e.g., transfer confirmation, order number, confirmation email) is sufficient. 

For Consumers (B2C) – when an invoice was requested (other than via KSeF) If an invoice was issued for the order at the Consumer’s request, the Seller will issue a corrected invoice in the event of a return or complaint. This document will be sent as an electronic file (PDF) to the Consumer’s email address. Submission of a notice of withdrawal from the contract, a complaint regarding non-conformity of the goods with the contract, a warranty claim, as well as a refund (including a partial refund), a price reduction, or an exchange of goods by the Seller constitutes fulfillment of the conditions for a correction. Therefore, there is no need for the Consumer to provide separate, additional confirmation of receipt of the corrected invoice (e.g., by replying with the word “CONFIRM”). 

The provisions of this section also apply to sole proprietors. 

1. The Seller is liable to the Buyer for defects in the sold item and for the Goods’ non-conformity with the contract pursuant to applicable law—in particular, pursuant to the Civil Code and the Consumer Rights Act:
   1. For complaints regarding contracts concluded on or before December 31, 2022, filed by a Consumer or a Privileged Business Owner, the provisions of the Civil Code, in Articles 556–576, as in effect through December 31, 2022, concerning the Seller’s liability to the Buyer as described in Book Three, Title XI, Section II, “Warranty for Defects”;
   2. For complaints regarding contracts concluded on or after January 1, 2023, submitted by a Consumer or a Privileged Business, the provisions of the Consumer Rights Act, as amended and in the version effective as of January 1, 2023, shall apply, in particular Articles 43a–43g. These provisions specify, in particular, the basis and scope of the Seller’s liability toward the Consumer in the event that the Goods do not conform to the sales contract;
   3. For complaints filed by other business entities, regardless of the date the contract was concluded, the provisions of the Civil Code regarding the Seller’s liability toward the Buyer, as described in Book Three, Title XI, Section II, “Warranty for Defects,” shall apply.
2. The Seller shall review the complaint submitted by the Consumer and provide a clear response no later than 14 days from the date of receipt. Failure by the Seller to provide a response within the aforementioned time limit is legally equivalent to accepting the complaint (Article 7a of the Consumer Rights Act).
3. Complaints regarding the non-conformity of the Goods with the sales contract may be submitted in any form. The Seller recommends submitting complaints in writing to the following address:
   FELGEO.PL
   , ul. Kard. Stefana Wyszyńskiego 34B,
   66-470 Kostrzyn nad Odrą,
   or via email to: reklamacja@felgeo.pl in descriptive form or using the following complaint form:
   CLICK(.PDF)
   CLICK(.DOC)
4. Upon prior agreement with the Seller, the Buyer may send the Goods subject to the complaint via a courier service arranged by the Seller.  

1. The Seller hereby informs that a Customer who is a consumer has the option to use out-of-court methods for handling complaints and pursuing claims.
2. The provisions of this paragraph concerning consumers apply accordingly to a natural person entering into a contract directly related to their business activity, when the content of such a contract indicates that it is not of a professional nature for that person, as evidenced, in particular, by the nature of their business activity, as disclosed pursuant to the provisions governing the Central Register and Information on Economic Activity.
3. A consumer (including the person referred to in paragraph 2) may, in particular, avail themselves of the following options:
   • Domestic Assistance (Poland):
     • A request for dispute resolution by the Permanent Consumer Arbitration Court (uokik.gov.pl/stale-sady-polubowne). Mediation conducted by the Provincial Inspectorates of Trade Inspection (https://uokik.gov.pl/kontakt-inspekcja-handlowa). 
     • Free assistance from the county (municipal) consumer ombudsman.
   • Cross-border assistance (EU and EEA):
     • Support from the European Consumer Centres Network (ECC-Net) in the event of disputes with a business from another Member State. The form is available at: eccnet.eu or, for residents of Poland, at: konsument.gov.pl.
4. Due to the closure of the EU ODR platform in July 2025, all reports regarding online disputes should be directed directly to the Seller at: administracja@felgeo.pl or to the authorities indicated in paragraph 3.
5. Detailed information on ADR procedures and a search tool for authorized entities can be found at: https://uokik.gov.pl/pomoc-dla-konsumentow. 

1. For Goods covered by a warranty, claims under the warranty should be directed directly to the Seller.
2. A Buyer filing a warranty claim must ship the goods at the warrantor’s expense to the following address:
   FELGEO.PL,
   ul. Kard. Stefana Wyszyńskiego 34B,
   66-470 Kostrzyn nad Odrą
3. A warranty document may be provided to the Buyer along with the goods. Otherwise, it is assumed that the information regarding the warranty is sufficient when the relevant details are included in the product description on the Store’s website.   

1. The data controller for the Buyer’s personal data is the Seller—FELGEO.PL Pilecki & Michałowski, a limited partnership with its registered office at ul. Kard. Stefana Wyszyńskiego 34B, 66-470 Kostrzyn nad Odrą, NIP: 599-303-40-46, REGON 080223491, KRS 0000690873, hotline: +48 957521990, e-mail: sklep@felgeo.pl, hereinafter referred to as the Controller;
2. The Administrator undertakes to maintain the confidentiality of the Buyer’s data, not to disclose such data to unauthorized persons, and to properly secure this information against access by any unauthorized persons.
3. The Controller will not use the Buyers’ personal data for purposes other than those specified in the Terms and Conditions. If such data is to be used for purposes other than the fulfillment of the Order, this must be provided for in the Terms and Conditions.
4. Regarding personal data, the Buyer may contact the Administrator at the mailing address provided above, or by contacting the Data Protection Officer at: iodo@felgeo.pl;
5. The Controller processes the Buyer’s personal data, in particular:
   1. pursuant to Article 6(1)(b) and (c) of the GDPR, for the purposes of: taking steps to place an order, entering into a contract, and issuing accounting documents, as well as fulfilling a legal obligation incumbent upon the Controller,
   2. based on the Controller’s legitimate interest, pursuant to Article 6(1)(f) of the GDPR, for the purposes of: marketing its own products or services, and pursuing or securing claims,
   3. pursuant to Article 6(1)(a) and (f) of the GDPR, for the purpose of: 1. Improving the standard of service and better tailoring the offer, whereby the Controller may use recommendation systems designed to profile the customer based on their purchasing preferences. The Controller does not make automated decisions regarding the Buyer based on the described profiling, as referred to in Article 22(1) and (4) of the GDPR. 2. Establishing, pursuing, and enforcing claims; 3. Responding to the Buyer’s questions and requests; 4. Creating analyses and reports for the Controller’s internal purposes
6. The Controller will retain the Buyer’s personal data until the expiration of the statute of limitations for claims arising from the concluded contract or for the period required by separate regulations concerning tax and accounting obligations, whichever period ends later. After this period expires, the Buyer’s personal data will be processed by the Controller pursuant to Article 6(1)(f) of the GDPR, i.e., for purposes arising from the Controller’s legitimate interests in conducting advertising campaigns.
7. The Buyer has the right to request from the Controller access to their personal data, rectification, erasure, or restriction of processing, as well as the right to object to processing (including for marketing purposes, such as profiling) and the right to data portability.
8. If the Controller’s processing of personal data is based on the Buyer’s consent, as referred to in Article 6(1)(a) of the GDPR, the Buyer has the right to withdraw consent at any time without affecting the lawfulness of the processing carried out on the basis of consent prior to its withdrawal.
9. The Buyer has the right to lodge a complaint with the supervisory authority, which is the President of the Personal Data Protection Office.
10. Providing personal data by the Buyer is a contractual requirement and is voluntary, but necessary to fulfill the Order. Failure to provide personal data will result in the refusal to fulfill the Order.
11. The Data Controller transfers the Buyer’s personal data to other entities only when there is an appropriate legal basis for doing so. This may occur, among other cases, with: government authorities (e.g., the President of the Personal Data Protection Office, courts, the Public Prosecutor’s Office), partners acting on behalf of the Data Controller (e.g., those supporting the provision of services to the Buyer, including IT, web, and accounting services), other partners (e.g., entities providing courier services or delivering services directly to the Buyer—for billing purposes), and in accordance with their internal Terms of Service and Privacy Policies. 
12. As part of the Store’s operations, cookies are used to ensure the proper functioning of the website, as well as for analytical and marketing purposes. The Buyer may at any time independently manage their consent to cookies and specify the conditions for their storage through a dedicated preferences settings panel in the Store’s interface or by configuring their own web browser.  

1. In matters not covered by these Terms and Conditions, the provisions of the Civil Code and relevant Polish laws, as well as European Union law—in particular the GDPR (Regulation (EU) 2016/679 of April 27, 2016, on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation).
2. These Terms and Conditions do not limit any rights of the Buyer, as a consumer, to which they are entitled under applicable law. In the event of a conflict between these Terms and Conditions and applicable laws granting rights to Consumers, the applicable laws shall prevail.
3. The Terms and Conditions are available to all Buyers in electronic form on the Store’s website.
4. The Store’s design, descriptions, data, and graphic files are the property of Felgeo.pl. 

Terms and Conditions valid through August 27, 2026